Process Corner
ServiceNow Gets a User Interface-Lift on November 19th
A large percentage of the ServiceNow interface will now see "less wrinkles."
A new user interface (UI) is coming to ServiceNow. It will allow you more control to simplify navigation within the tool. Enhancements include:
Split Screens - View list and form panes at the same time, similar to an email client.
Resize Controls - Resize list and form panes displayed with split screens.
Bookmarks - Customize a tool bar with quick links to commonly used features.
Flyout Windows - Open information windows without navigating away from your working panes.
Using these new UI enhancements, you will be able to configure your ServiceNow window to quickly display the information most beneficial to you. However, if you prefer not to use the new interface, there will be a toggle link at the top of the screen to switch you back to the original UI.
The official unveiling of this new ServiceNow interface will be at the November IT Briefing and additional information will be sent to the Local-L and IM-IN listservs. You may also visit the SMCC website at http://smcc.emory.edu to view release schedules as well as upcoming features and enhancements to ServiceNow.
Minor Nip-Tucks for ServiceNow on November 19th
- Task United with Its Incident - How painful is it to work a Task and find there is no easy way to get back to the main Incident? A cure is coming to ease that pain. The Task list is being improved to display the associated Incident number so you no longer have to search for it.
- Copying Enhancement for Change Requests - Ever copy a Change and wonder what happened to the CI and service data? Well, wonder no more. The copy process for Change Requests is being enhanced to copy the associated CI and service on to the new record. One small step for service management...one helpful step for “Copy to New.”
- Additions to “How Can We Help You? - Knowledge Article links for setting Email Aliases and Spam Filters are being added to the “How can we help you?” section on the self-service homepage. Many customers search for this information and we are making it a little easier for them to find.
To submit a suggestion on how to improve ServiceNow, enter a request on the self-service homepage. Requests are reviewed by the appropriate ITSM Process Managers and then submitted to the SMCC for approval and prioritization. For questions about any of these items please visit the SMCC Website or email us at ITSMO@Enterprise.emory.net.
- Missie Martin, IT Service Manager, Integration
Does Anyone Read the Online News?
On average, 71% of OIT reads the Online News...what about you?
Have you have ever been reading the Online News and wondered, "does anybody else read this?" The answer is a resounding, "YES!"
The MarComm team regularly reviews our readership numbers using Google Analytics. This tool has helped guide both our marketing and editorial approaches ever since we started using the service.
The last issue in October had a typical readership within the division of about 71%. This figure is fairly close to our monthly average for unique pageviews of our newsletter homepage. Our most popular features each month are Meet the New Employees, Update From Brett and Reward & Recognition. The most popular issue of all time was not surprisingly the April Fools edition this year, which garnered a whopping 85% of readership throughout the division.
October Newsletter Sectional Popularity:
- Meet the New Employees
- Rewards and Recognition
- Update From Brett
- News & Events
- Process Corner
- Staff Bytes
- Project updates
- Focus on OIT
- Cover Story
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